Privacy policy

Privacy Policy



Effective Date: August 2025

Last Updated: August 2025


Bruno Vet™ (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.brunovet.com. Please read this policy carefully. By using our website, you agree to the terms outlined below.


1. Information We Collect

We may collect the following types of information:


A. Information You Provide Directly:

  1. Name, email address, phone number, shipping/billing address
  2. Payment information (processed securely by our payment partners)
  3. Account login details (if you create an account)
  4. Any information you provide via forms, surveys, or customer support

B. Information Collected Automatically:

  1. IP address and browser type
  2. Device information (e.g., operating system, screen resolution)
  3. Pages you visit and actions you take on our site
  4. Cookies and tracking technologies (see Section 6)


C. Information from Third Parties:

  1. Marketing partners or analytics providers may supply aggregated or anonymized data to improve our services.


2. How We Use Your Information

We use the collected information for purposes including:

  1. Processing and fulfilling orders
  2. Providing customer support and responding to inquiries
  3. Improving website performance, products, and services
  4. Sending order confirmations, updates, and promotional materials (with your consent)
  5. Fraud prevention and security monitoring
  6. Meeting legal or regulatory obligations

 

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  1. Service Providers: Payment processors, shipping carriers, IT/website hosting, and marketing platforms
  2. Legal & Safety Obligations: Law enforcement, regulatory bodies, or as required by law
  3. Business Transfers: In the event of a merger, acquisition, or sale of company assets

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Privacy Rights

Depending on your location, you may have rights to:

  1. Access, correct, or delete your personal information
  2. Opt out of receiving marketing emails (via the “unsubscribe” link in emails)
  3. Restrict or object to certain data processing activities
  4. Request a copy of your personal data


To exercise your rights, contact us at info@brunovet.com

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  1. Remember your preferences
  2. Analyze website traffic and performance
  3. Deliver targeted advertising (if applicable)

You can manage cookies through your browser settings.

7. Security of Your Information

We implement technical, administrative, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

8. Children’s Privacy

Our website is not directed at individuals under the age of 13, and we do not knowingly collect personal information from them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

Bruno Vet™

Unit 21 Horn Park Business Estate

Broadwindsor Road

Beaminster Dorset

DT8 3PT United Kingdom

Email: info@brunovet.com